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Terms and Conditions

Updated 15.11.2023

Terms of Use

This Terms of Use Agreement (the "Agreement") is entered into between STUDIO QQU [QQU Media Oy] (the "Company," "we," "us," or "our"), and the user ("User", "Customer" or "you") of the website (the "Website"). By accessing or using the Website, you agree to comply with and be bound by the terms and conditions of this Agreement.

Company info:


QQU Media Oy


Leimasinkatu 4 B 33

00240 Helsinki


EU VAT Number: FI28036574

Acceptance of Terms

By using the Website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree with these terms, please do not use the Website.

Intellectual Property

a) All content on the Website, including but not limited to text, images, graphics, videos, and logos, is the property of the Company or its licensors and is protected by copyright, trademark, and other intellectual property laws.

b) You may not reproduce, distribute, display, or create derivative works from any content on the Website without the prior written consent of the Company.

Use of the Website

a) You agree to use the Website for lawful purposes only and in a manner consistent with all applicable laws and regulations.

b) You may not engage in any activities that could harm, disable, overburden, or impair the Website or its servers.


a) When you place an order through the Website, a purchase contract is created between the customer and the company. The order confirmation is sent by e-mail to the e-mail address the customer has given when placing the order.

b) When purchasing, the Customer must be of legal age (at least 18 years old).


c) The Company reserves the right to cancel the purchase contract if there are insurmountable obstacles or clear errors in the availability, prices or information of the products. The Customer will be notified of any cancellation of the purchase contract or delay of the order.


d) The Customer has the right to cancel the order if the order has not yet been collected and forwarded to the customer.


e) The Customer has the right to return the order within 14 days of receiving the order. Read more on Shipping and Returns and Refunds


Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.


a) The Website and its content are provided "as is" without warranties of any kind, either express or implied.

b) We do not guarantee the accuracy, completeness, or reliability of the information on the Website.

Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Website.


The Company reserves the right to terminate or suspend your access to the Website at its sole discretion, without notice, for any violation of this Agreement or for any other reason.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws of Finland.


The art products (Textile Art and Paintings) sold on the Website are individual handmade art products, the properties of which may differ from each other and/or the workmanship may be different. The products may have uneven surface, uneven stitching, imperfections, other irregularities or even slight dents or folds on paper due to the painting process.

The poster products (Posters) sold on the Website may differ in color represented on the Website depending on the User's device color calibration (computer monitors, tablets, smartphones) and/or User's space lighting and/or weather conditions.

The products are sold as they are. Please pay attention to the care instructions for the products and handle the products with care. We are not responsible if the product is broken, damaged or destroyed due to careless handling.


STUDIO QQU accepts online payments and all prices include Finnish VAT. All payment transactions on this Website are handled securely by a third-party payment processing service provider. By using a payment processing service, you agree to the privacy policy of the provider.

Payment Methods


Stripe is widely recognized, secured payment gateway, to process credit and debit card payments. Stripe ensures the security of your financial information during transactions. By using a payment processing service, you agree to the privacy policy of the provider. Currently you can make purchases with Stripe using credit and debit cards:

  • Visa

  • Visa Electron

  • Mastercard

  • Maestro

  • Amex

  • UnionPay

  • Diners Club

  • CartesBancaires

  • Discover

  • JCB

  • iDeal

  • Alipay


Easily complete your purchase with your PayPal account. PayPal is a secure and widely recognized payment method for online transactions. By using a payment processing service, you agree to the privacy policy of the provider.


Klarna offers flexible payment solutions to make your shopping experience even more convenient. By using a payment processing service, you agree to the privacy policy of the provider.


We currently offer shipping within the European Union area (EU). Please note that shipping outside the EU is not available at this time.

All packages have track and trace. Tracking information will be sent to you once the order is ready to be shipped. All orders are shipped from Finland using Posti service and then delivered by your local Postal service.


Estimated delivery times:

  • Finland: 3-7 business days (6-12 business days*)

  • EU: 3-10 business days (6-15 business days*)

*When making an order that includes large format posters (Size A1/A2) another 3-5 business days will be added to the estimated delivery time.

Please note that estimated delivery times may change or that delays may occur due to factors beyond our control.

Shipping Costs

Shipping costs are calculated at the checkout depending your order size and destination country.


Standard shipping rates:

  • Finland: 7,90€

  • Baltic (Estonia, Latvia, Lithuania): 9,90€

  • EU: 17,90€

Free shipping is available in the EU area when order value is over 150€.

Possible import taxes and duties are the responsibility of the customer. Please check with your local customs office of any applicable duties or taxes.

Returns and Refunds

If for any reason you are not completely satisfied with your order, you may return eligible items.

To be eligible for a return, items must be in their original condition, unused, and with all original tags and packaging intact. Certain items, such as personalized or customized products are not be eligible for returns.

To initiate a return, please contact our Customer Support within 14 days of receiving your order. Customer Support will provide you with instructions on how to return the item(s). Please note that the return shipping costs are the responsibility of the customer unless the return is due to a product defect or an error on our part.

Refunds will be processed within 14 days after we have received the returned shipping. Depending on the payment method used for the purchase and, it may take several business days for the refund to be credited to your account.

Lost or Damaged Shipments

In the rare event that your shipment is lost in transit, please contact our Customer Support, and we will work to resolve the issue and, if necessary, arrange for a replacement or refund.

If you receive a damaged item, please contact us immediately, providing details and photos of the damage. We will assess the situation and provide instructions on how to proceed.

Contact Information

If you have any questions or concerns about our Terms and Conditions, please contact us at

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